Bernie Mansell
ICT Systems Engineer | L2/L3 Infrastructure & Cybersecurity
Bernie is a hands-on ICT Systems Engineer with over a decade of experience delivering complex infrastructure migrations, network projects, and security improvements in fast-paced managed services environments across regional NSW.
Skills
At a Glance
10+
Years in ICT Systems & Infrastructure
93
Microsoft Security Score (post-migration)
250km
Onsite Support Radius
L3
Demonstrated Technical Level
Work Experience
On-Demand Services Engineer
Scaleup Technologies · March 2026 – Present
Delivering flexible end-user compute, system administration (L1–L2+), and network operations (L1–L3+) support across multiple client environments and short-term engagements.
Service Engineer Level 2
MicrotechDPS · July 2024 – June 2026
Led infrastructure modernisation and security projects including a legacy Server 2008 to Intune migration (Security Score 20→93), managed firewall transitions for motor group clients, and designed outdoor HPE Instant On Wi-Fi deployments. Mentored team members and demonstrated L3-level readiness.
Client Support Consultant L2 & Security-Focused Network Engineer
Think Technology · March 2023 – June 2024
Provided 24/7 emergency and onsite L2 support across 250km radius, managed office operations, and earned Microsoft Azure, 365, and Security certifications plus Acronis and 3CX credentials.
Level 2 Network Engineer
Net Intellect · June 2022 – February 2023
Established and managed Wagga Wagga branch operations, overseeing all local clients and coordinating comprehensive L1/L2 support across 365 administration, Active Directory, infrastructure, and security tools.
L1 Network Engineer – Mobile Device Management
Endeavour Foundation · December 2021 – June 2022
Configured and deployed mobile devices across Active Directory, Azure, and Intune; provided end-user support for device onboarding.
L2 Network Engineer & Service Desk
Brennan IT & A1 Technologies · August 2021 – December 2022
Delivered remote and onsite L1/L2 support across Australia's largest MSP and regional contractor roles, supporting technology migrations and client engagements.
L1 Network Engineer – Emergency Support
Transport NSW · October 2021 – July 2022
Provided emergency onsite technical support for critical Transport NSW infrastructure across the region.
Dispatch & L1/L2 Network Engineer
Flexible Solutions · April 2018 – July 2021
Delivered frontline and advanced network engineering support across the Griffith region client base.
Owner & Manager | L1/L2 Network Engineer
PC Modders & Freelance Network Engineering · 2014 – 2021
Operated independent IT services business, providing network engineering and MSP support; managed office decommissioning projects across multiple clients.
Key Projects
Legacy Server 2008 to Microsoft Intune Migration
Successfully migrated a major client from on-premises Server 2008 to cloud-based Intune with conditional access policies, improving Microsoft Security Score from below 20 to 93 and modernizing their identity and access management.
Outdoor HPE Instant On Wi-Fi Deployment
Designed and deployed outdoor wireless infrastructure across multiple car yards for Hillis Motor Group and Riverina Motor Group, managing cable and fibre installation teams and delivering comprehensive network documentation.
Firewall Infrastructure Transition
Managed migration from FortiGate to Sophos firewall infrastructure for Hillis Motor Group and Riverina Motor Group, ensuring seamless security operations throughout the transition.
Key Strengths
- Practical problem-solver skilled at delivering complex infrastructure migrations and security improvements in fast-paced MSP environments
- Clear communicator with demonstrated ability to consult with clients, build detailed Scopes of Work, and mentor team colleagues
- Broad technical foundation spanning Microsoft 365, Azure, cybersecurity tools, network management, and disaster recovery platforms