Prisca Nyamaseno
Business Operations & Executive Support Professional
Operations-driven professional with 5+ years of experience streamlining workflows, building scalable systems, and supporting international leadership teams across remote environments.
Skills
At a glance
5+
Years in Business Operations
38%
Reduction in Customer Complaints
15%
Increase in On-Time Payments
50+
Daily Client Interactions Managed
Work Experience
Executive Partner
Athena (Remote) · April 2026 – Present
Supports international founders and executives across multi-time-zone environments by managing business operations, strategic initiatives, and executive priorities. Develops SOPs, conducts strategic research, and leverages AI productivity tools to enhance organizational efficiency and decision-making.
Senior Client Relations Analyst
Momentum Credit · January 2023 – March 2026
Managed daily operations for 50+ clients while reducing customer complaints by 38% and increasing on-time payments by 15%. Conducted root cause analysis, prepared operational reports, and collaborated across departments to improve service delivery and streamline processes.
Client Relations Analyst
Momentum Credit · 2020 – 2023
Supported day-to-day operations, managed customer accounts, and coordinated communication between clients and internal teams. Developed expertise in problem-solving and operational coordination within a fast-paced financial services environment.
Event Planner & Coordinator
Infinite Favent · 2021 – Present
Manages client relationships and coordinates multiple stakeholders, timelines, and budgets simultaneously while executing detailed event plans and maintaining high service standards.
Selected Projects
Teacher Housing Market Research & Stakeholder Intelligence
Designed comprehensive strategic research databases across Texas, Tennessee, and Florida, identifying and mapping executive leadership teams and nonprofit organizations to support business development and strategic planning.
Operational Knowledge Repository & SOP Development
Built centralized knowledge repositories and standardized operational documentation across multiple concurrent initiatives, reducing onboarding time and improving team alignment.
Key Achievements
- Proven expertise supporting international founders and executives in fully remote, multi-time-zone environments
- Proficient with AI productivity tools including ChatGPT, Claude, Gemini, and Perplexity for research, documentation, and workflow optimization
- Currently pursuing MSc Data Analytics to deepen analytical capabilities